Welcome to the UPOLabs website!
This Privacy Policy (hereinafter referred to as the "Privacy Policy") will explain the information regarding your use on the UPOLabs website (including https://www.upolabs.com The collection and use of personal information on the subpage (hereinafter referred to as the "webpage") and its information introduction, as well as the relevant choices and rights you hold regarding this information, are specified. Please read carefully - it is important to understand how we collect, use, and store your personal information and what rights you have.
Shanghai Realic Information Technology Co., Ltd. (referred to as Realic) website webpage (including https://www.upolabs.com This privacy policy applies to all subpages (including the information introduction).
1. Personal information we collect and use
In this section, we will explain one by one the types of personal information we collect from you and their corresponding purposes, so that you can understand the specific categories, purposes, and ways in which we collect personal information for a particular function. If you would like to further understand specific data types and how we use this data, please refer to the following section.
1.1 When you select the "Apply for Trial" service on our website, we will collect and use your name/company name, contact phone number, information type (apply for trial), required service or product content, and the corresponding website for browsing products. The purpose of collecting this information is to understand your identity, the services or product content you need, and to contact you and provide you with the services you need. If you do not provide this type of information, you may not be able to use our services properly. The "Name" column does not require your name to be filled in, you can choose to fill in the company name according to your own needs. You can also choose to provide company name, email address, phone address, WeChat ID and other information according to your own needs. We collect this type of information to better provide the services you need for UPOLabs.
1.2 When you choose to "leave a message/suggestion" to us through our website, we will collect and use your name/nickname, contact phone number, city, problem/need/suggestion description. We collect this information to understand your identity, the questions/needs/suggestions you have raised, and to contact you, reply to your messages, and provide feedback on your questions/needs/suggestions. If you do not provide this type of information, you may not be able to use our services properly. You can also choose to provide your email, WeChat account, etc. according to your own needs, so that we can contact you and provide the above services.
1.3 When you consult with us through our customer service hotline, email (complaint email, official website email, contact email in the website privacy policy, etc.), reporting phone number, fax, etc., we will collect your name, nickname, company name, contact phone number, WeChat ID, email address, city, phone address, email information content, questions/needs/suggestions/complaints, etc., to facilitate our understanding of your identity, the questions/needs/suggestions/complaints you have raised, and to contact you, provide the services you need, and reply to you.
1.4 When you browse this website, the website will automatically collect and sort your information, including but not limited to user visit time, visit frequency, visit pages, browsing duration, etc., to calculate the traffic data used by the website, so that we can improve website management and optimize website services. These pieces of information will not be used to determine your identity.
We only share your personal information in reasonable and necessary circumstances. This type of situation includes:
1.5.1 In order to better provide services, your information may be shared with affiliated companies of UPOLabs in order to contact you, respond to your inquiries, and provide you with the services you need. UPOLabs affiliated companies can only use your personal information in accordance with this privacy policy. Ruili Ke's affiliated companies refer to the affiliated parties disclosed in Ruili Ke's latest annual report of the listed company.
1.5.2 If any of the following situations occur, we may also share your personal information with third parties who have acquired us or our business in whole or in part:
1) If we sell, transfer, merge, consolidate or restructure any part of our business, or merge, acquire or form a joint venture with any other enterprise, we may share your information with any new owner or other third party involved in our business changes;
2) If we sell or transfer any of our assets, the information we hold about you may be sold as part of such assets and may be transferred to any new owner or other third party involved in such sale or transfer.
1.6 In addition, according to relevant laws, regulations, and national standards, we may process your personal information without seeking your authorization and consent in the following situations:
1) Necessary for personal information processors to fulfill their legal obligations or duties;
2) Necessary for the conclusion and performance of a contract to which you are a party;
3) Necessary for responding to sudden public health emergencies or protecting the life, health, and property safety of natural and legal persons in emergency situations;
4) Process your self disclosed or other legally disclosed personal information within a reasonable scope in accordance with the law;
5) Other circumstances stipulated by laws and administrative regulations.
1.7 Please understand that the functions and services we provide to you are constantly updated and developed. If a certain function or service does not inform you of the processing rules for collecting and using your information in the above description, we will separately inform you of the scope, purpose, and method of information collection through website announcements or other means to obtain your consent.
1.8 We may use the information collected through certain functions for our other services. For example, we may use the information we collect when you use one of our features or services to provide you with specific content in another feature or service, including but not limited to displaying, offering other products or services.
In addition, we will strictly collect your information in accordance with laws, regulations, and the provisions of this privacy policy to the minimum extent possible, and take strict security measures to protect your information security. We will not provide any of your personal information to overseas entities without meeting the conditions and procedures required by laws, regulations, normative documents, and regulatory requirements.
2. How do we store your personal information
2.1 Information Storage Location
The personal information we collect from you will be stored on servers within the territory of the People's Republic of China. Our website operation and technical team is located in the People's Republic of China.
2.2 Information storage period
Generally speaking, we only retain your personal information for the time necessary to achieve our goals and within the retention period specified by laws and administrative regulations.
For example, after your inquiry is resolved, we will delete your personal information within a reasonable period of time; When our products or services cease operation, we will delete your personal information within a reasonable period of time.
3. Information security
We strive to provide security for your information to prevent loss, improper use, tampering, unauthorized access, or disclosure.
We will use various security measures within a reasonable level of security to ensure the security of information. For example, we protect your information by using techniques such as encryption.
We establish specialized management systems, operating procedures, and organizations to ensure the security of information. For example, we strictly limit the scope of personnel accessing information and require them to comply with confidentiality obligations.
If a personal information leakage or other security incident occurs, we will activate emergency plans and remedial measures to prevent the security incident from escalating, and fulfill relevant reporting and notification obligations in accordance with the law.
We will do our best to protect your personal information. We also ask you to understand that the transmission of information through the Internet is not completely secure, and no security measures can be impeccable.
4. Your rights
You have the relevant legal rights to the personal information we hold about you (within the scope permitted by applicable laws and regulations). You can request to view, modify, or delete your personal information.
If you wish to exercise any of your rights, please contact us via email sale@realic.cn Contact us. At the same time, we have also set up channels for complaints, reports, and consultations, and your opinions and requests will be promptly handled.
5. Protection of Minors
We attach great importance to the protection of personal information of minors. If you are a minor under the age of 18, you are not allowed to use this website for any purpose unless you have obtained written consent from your parents or legal guardians in advance. If you have any questions about the personal information of the minors under your guardianship, please contact us via email sale@realic.cn Contact us.
We will not intentionally collect personal information of minors for any purpose. If you are the parent or legal guardian of a minor and you believe that we have personal information of the minor without your consent, or if you wish to withdraw your consent, please contact us via email sale@realic.cn Contact us and we will delete such information.
6. Change
If there are any changes to this privacy policy, we will publish an updated privacy policy on the website. Please regularly visit this page and website announcements to check if there are any updates or changes to this privacy policy.
7. Disclaimer
This website shall not be held responsible for any of the following situations:
1) According to the rules and procedures established on this website, there is sufficient reason to believe that the user's authorization has been obtained;
2) According to laws, regulations or rules, or for the purpose of public safety, this website must provide relevant information;
3) Any personal data leakage, loss, theft or tampering caused by hacker attacks, computer virus intrusion or outbreak, government regulation and force majeure;
4) Other situations to safeguard the rights of this website and related rights holders.
8. Contact Us
Welcome to ask questions, comments, and requests regarding this privacy policy. We have established a dedicated personal information protection team and a personal information protection officer. If you have any questions, complaints, or suggestions regarding this privacy policy or personal information protection related matters, you can provide such feedback to the designated data protection officer (personal information protection officer) for the purpose of complying with applicable laws and regulations. Their contact information is sale@realic.cn .
If you wish to file a complaint regarding our handling of personal information, please first contact us through sale@realic.cn Contact us and we will strive to process your request as soon as possible.
Thank you again for visiting the UPOLabs website! UPOLabs values the security of your personal information, and we appreciate your trust in UPOLabs.